Help Center
Search answers or browse by topic — before, during, and after your MINI rental.
Before booking
Requirements, documents, payments, and coverage basics.
Minimum Requirements
Age, driving experience, and eligibility basics.
Driver documents
What documents are required to rent a MINI.
Payments & Deposit
Accepted payment methods and deposit rules.
Insurance & Coverage
What’s included, optional protection, exclusions.
Delivery & Pickup
Where to pick up the car, delivery options, and how handover works.
During your rental
Rules and practical stuff while you’re driving.
Mileage & Fuel policy
Mileage limits and fuel return rules.
Extras & Add-ons
Child seats, delivery, additional services.
Cross-border travel
Driving outside the pickup country.
Traffic fines & tickets
How violations and fines are handled.
Late return / extensions
What happens if you return late or extend.
Accidents & emergencies
What to do in case of an incident.
Changes & cancellations
Adjusting bookings and cancellation rules.
Support
When you need a human — fast.
Good to know
- • Help pages provide an overview — final conditions are shown during booking.
- • Some rules can vary by region/car owner settings.
- • If anything is unclear, contact support before confirming.
FAQ
Quick answers to common questions.
Where do I start if I’m new?
Where do I start if I’m new?
Start with Minimum Requirements, Driver documents, and Payments & Deposit. Then choose a MINI and proceed to booking.
Can rules differ by car or region?
Can rules differ by car or region?
Yes. Final conditions (deposit, mileage, insurance options) may vary by car and location and are shown during booking.
What should I do if something goes wrong during the rental?
What should I do if something goes wrong during the rental?
Prioritize safety first. Then check Accidents & emergencies and contact support as soon as possible.